“The person-to-person interaction at the core of Etsy goes beyond a simple transaction. It is a meaningful experience that you rarely find elsewhere, and that matters more than ever today.” – Chad Dickerson, ETSY CEO #newnew organizations understand that commerce is about interactions between people; the back end technology and front end interface enhances these interactions. …
ETSY’s Chad Dickerson on People Powered Commerce Read More »
Digital and social media have impacted how organizations function, create meaning for their employees, and deliver value to their customers. These impacts are not limited to commercial entities – nonprofits, associations, foundations, even religious institutions are having to respond to changes that are happening faster than their current strategies, business processes, and resources can handle. …
Philanthropy is alive and well, it’s fundraising that needs to evolve. With the amount of charitable giving options multiplying it’s easier than ever to see your fundraising efforts become lost in the pile. Donors expect more than an anonymous communication every once in a while, or the same information shared on Facebook, Twitter, email, direct …
“We started looking at how people would understand the interactions if we changed the gestures. Certain gestures were preferable to others, because they were easier to understand, or because they were more effective in navigating the content. Our focus is not necessarily on the performance of the gestures, but more on the experience they provide …
How Does Facebook Mobile Make You Feel When You Use it? Read More »
A recent NY Times article described and reacted to Facebook Home: For example, for most people, the entire purpose of a Home screen is displaying app icons. But there are no icons on Facebook’s Home screens; Facebook thinks you’d rather use that space for reading Facebook updates. The only icon that appears is your own …
Social media is no longer restricted to an application. Facebook Home and Google Now demonstrate the socialization of information. Facebook Home “Puts Your Friends at the Heart of Your Phone” Google Now “Gets You Just the Right Information at the Right Time”
“But there is a different business model that is disrupting us, and that’s online learning. On-the-job education. So Intel University, GE Crotonville. This model of learning is: You come in, we’ll spend a week teaching you about strategy, and then you go off and develop the strategy. You come back for two weeks in product …
Online Learning That Disrupts Universities and Education Systems Read More »
“We’re no longer living in the old economy, based on industrial-era principles. That’s over. We’ve crossed into the Postnormal, and most leaders are either unaware of that transition, or are seeing only disconnected parts of it.”–Stowe Boyd Digital and social media create a new infrastructure to build relationships, create products and services, and share resources …
The emotional impact on your customers will be in direct proportion to the social impact of your purpose.”–Simon Mainwaring Social media that communicates the impact of the organization, generates interactions from customers, and allows customers to co-create products or services effectively utilizes the channels, applications, and platforms that have proliferated in recent years. The entire …
“Vulnerability is the birthplace of innovation, creativity and change.” –Brene Brown The most disruptive character trait may be vulnerability. I become excited when thinking about how digital media can be used to amplify vulnerability among people and brands.
